METAPLATEX · SOLANA DEVNET

Refund & return policy

Updated 16 September 2026 · 2026-09-16-devnet-v4. Applies to the test service. Legal operator name and postal address are still incomplete; see business details. These documents do not establish approval for a real-money launch.

Current scope: free test SOL

MetaPlateX currently runs on Solana Devnet. Test SOL has no cash value. The app accepts no real-money plate payments, and these rules do not create a cash-refund promise.

Return a plate to the platform

Open My plates, select a plate, choose Return to platform and review the amount before confirming. The return basis is 100% of that plate’s original platform purchase price in SOL units. Resales, gifts and exchanges do not raise this basis or reset it. There is no monthly reduction and no platform return fee in the current model.

A plate initially priced at 1 test SOL and later bought from a collector for 2 test SOL still has a 1 test SOL platform return basis. The 1 test SOL resale premium and previously charged fees are not part of this commercial return. The return amount is credited to the available in-app test balance after the operation succeeds; a separate withdrawal sends available test funds to your connected wallet.

Fees and network costs

Purchase, resale, exchange and room-opening fees are shown in the review. A completed service fee is not automatically reversed by returning a plate. Cancelling a room before its first bid does not refund its opening fee. Network charges are separate: a failed chain transaction can still incur a network fee. These commercial rules do not exclude any remedy required by applicable law.

Deposits, held bids and incomplete transactions

A deposit is credited only after finalized verification. Check Activity and the recorded transaction reference before retrying an uncertain transfer. Outbid auction funds are released; a winning bid settles for the reviewed total. Cancel or resolve an active listing, auction, gift or exchange as required before returning a committed plate. Never send mainnet SOL to a test treasury.

Report an error or request a remedy

If a charge is duplicated, incorrect or a confirmed transaction does not produce the promised test result, contact support@metaplatex.com with the operation reference and a description. No wallet secret is needed. A support request is not automatically approved or paid.

Consumer withdrawal and future payments

A commercial platform return is separate from statutory withdrawal, cancellation and other consumer remedies. No blanket waiver is requested for digital content, On Demand requests or auctions. Before real-money trading, the operator must publish the applicable withdrawal procedure, time limits, complaint process and seller identity. These test terms cannot be used as a substitute for that work.